Employee (f/m/d) Key Account Management (Czech/Slovak)

Permanent contract, full-time, Cologne / Darmstadt / Düsseldorf / Remote

Who we are

We operate Kaufland.de: Several thousand sellers and millions of products make us one of the fastest growing online marketplaces. Our work is characterised by a dynamic corporate culture, with a start-up mentality and the opportunities offered by a large corporation in the background. We combine knowledge and many years of experience in e-commerce with flat hierarchies and a highly motivated team. Whether as an intern or an executive: We take every idea seriously, because we want to work together in shaping the future of e-commerce!

We love flexibility! We offer you the best environment to work in a flexible and focused way: You decide whether you want to work in our office in Cologne // Darmstadt // Düsseldorf while at the same time having the opportunity to work remotely (Germany). We want to offer you the most attractive workplace in e-commerce and a maximum of flexibility for your personal work-life balance.

The cooperation with our seller is one of the most important tasks of the Marketplace Management. We play a key role in ensuring that our customers find a wide range of products on Kaufland.de and, as event managers, in making our company and our brand even better known.

Your tasks - this is what awaits you in detail

  • You support our Key Account Management in their daily business operations
  • You are responsible for the telephone and email support of our Czech and Slovak merchants
  • Based on predefined service KPIs, you manage our processes and actively improve the performance of our Czech and Slovak merchants
  • You introduce new processes and improve existing ones.
  • You carry out exciting projects

Your profile - this is what we expect from you

  • You have a university degree focusing on economics or a commercial apprenticeship
  • You ideally possess professional experience in the field of Customer Service, Account Management, or Internal Sales (B2C or B2B)
  • You have distinct communication skills and your analytical & conceptual strength always brings you forward
  • You are characterized by your proactive attitude, a strong team spirit and you have the desire to improve and to evolve processes
  • You have very good English and Czech or Slovak language skills, and ideally have good German language skills

What we offer

  • Create your own work-life! We offer you the best possible flexibility in terms of working hours and location
  • An international and appreciative working environment with a view beyond one's own nose
  • The future is digital - Develop the e-commerce of the future with us and work on a product with millions of users
  • Power meets dynamic - flat hierarchies and start-up mentality meet the power of a big corporate group and offers you an agile and secure working environment at the same time
  • Free choice of hardware - wether Mac or Lenovo, it's your decision
  • We are team players - Our strong team spirit, even beyond our own team, is strengthened by many internal offerings, such as our onboarding, buddy program, Monthlys and regular team and company events
  • Top conditions at the Urban Sports Club for fitness, team sports, yoga and more


Check out our Principles & our blog for even more insights into our company culture!
Why are you the perfect fit for this position? Don't bother with cover letters - we're interested in facts and figures!
Bewerben
Your contact person: Michèle Dyllong 

Kaufland e-commerce
Kaufland e-commerce Services GmbH 
Postal address:
Habsburgerring 2
50674 Köln

We are looking forward to your application!

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