(Junior) Account Manager (all genders) Chinese Merchants

Remote / Köln / Darmstadt / Düsseldorf
Contract type:
Marktplatz Management
Professionally experienced

Who we are

We operate the international online marketplaces of Kaufland: Several thousand sellers and millions of products make us one of the fastest growing online marketplaces. Ours is a dynamic corporate culture that merges a start-up mentality with the opportunities offered by a large corporation. We combine knowledge and many years of experience in e-commerce with flat hierarchies and a highly motivated team.

We love flexibility! We offer you the best environment to work in a flexible and focused way: You decide whether you want to work in our office in Cologne // Darmstadt // Düsseldorf while at the same time having the opportunity to work remotely (Germany). We want to offer you the most attractive workplace in e-commerce and a maximum of flexibility for your personal work-life balance.

In Marketplace Management we work behind the scenes to make sure that new offers keep turning up on our online marketplaces. Each team focuses on one area. In the Account team, we work closely with our current sellers, helping them optimise their offers on our online marketplaces.

Your tasks - this is what awaits you in detail

  • The whole Chinese merchant onboarding process lies in your responsibility
  • You provide all-round support to Chinese merchants in operational and technical challenges, including our fulfillment services (FBK)
  • You monitor the sellers’ service performance based on the predefined service KPIs and proactively support sellers on improvement
  • You convert merchants’ ideas into great new features
  • You develop new processes and continuously optimize the existing ones
  • You work closely with other departments like Product Management, Customer Service, and Tech-Development
  • You work together with international colleagues to learn and to accelerate your success

Your profile - this is what we expect from you

  • You have a university degree in business related fields.
  •  You have outstanding verbal and written communication and collaboration skills in Chinese, English and German (C1 Level preferred)
  • You have experience in Account Management, Customer Support or Inside Sales (B2C or B2B)
  • You are familiar with Microsoft applications including word, excel, and outlook
  •  You have a proactive attitude and a hands-on mentality
  • You love inspiring other people

What we offer

  • Create your own work-life balance: Work remotely or at one of our locations in Cologne, Darmstadt, Düsseldorf!
  • Diversity and variety: An international environment with talents from over 55 different nations creates innovative and exciting perspectives
  • Power meets dynamic: Flat hierarchies and start-up mentality meet the power of a big corporate group, providing you an agile and secure working environment
  • Free choice of hardware: Mac or Lenovo, it's up to you
  • We are team players: Our strong bond extends beyond our own team: we stay connected thanks to our many internal offerings, such as our digital onboarding program, our all-hands meetings and regular team and company events
  • The future is digital: Develop the e-commerce of the future with us and work on a product with millions of users
  • Deutschlandticket’: We subsidise your train season ticket for more mobility
  • Urban Sports Club: Get top deals for fitness, team sports, yoga and more
  • Mental well-being: We support you with various initiatives on your personal and professional well-being journey!
Check out our Principles & our blog for even more insights into our company culture!

Diversity at Kaufland e-commerce

We welcome applications from everyone, regardless of skin colour, sexual orientation, gender identity, age, disability, ethnic origin, religion and ideology. We are signatories to the Charta der Vielfalt (German Diversity Charter) – because we know that extraordinary things can only be achieved with diversity. Read more here!

Why are you the perfect fit for this position?
Don't bother with cover letters - we're interested in facts and figures!

How would you like to be addressed? 
Feel free to add the following pronouns "she/her", "him/he" or "they/them" optionally (e.g. after your name) in your CV.

Your contact person: Laura Blum-Challiot

Kaufland e-commerce
Kaufland e-commerce Services GmbH & Co. KG
Postal address:
Habsburgerring 2
50674 Köln

We are looking forward to your application!

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