Customer satisfaction is at the heart of everything we do. Every task, every interaction, every solution we provide is designed to create an exceptional support experience for our customers.
Our dedicated team and call center partners are available around the clock through phone, email, and social media. They’re genuinely passionate about understanding and meeting each customer’s unique needs – because every single customer matters to us, and we don’t rest until we’ve found the perfect solution.
Our customer service professionals are true communication experts with an intuitive understanding of what our customers want and need. They’re constantly refining both internal workflows and customer-facing processes to elevate our service quality. A key part of their role involves managing our call center partnerships, providing engaging workshops and sharing valuable insights that benefit everyone.
We’re committed to making every customer interaction a positive one. If you join our team, you can expect dynamic, varied workdays filled with interesting challenges. Our colleagues are excited to welcome fresh talent who share our passion for outstanding customer service!
Our customer service teams:
The CS (Customer Service) Solutions team is a central component of our customer communication. They take care of the communication between customers, sellers, suppliers and internal departments. In addition, they also support the colleagues from the call center when they have questions, and create work instructions.
The CS (Customer Service) Development team plays a decisive role in the strategic further development of our customer service. They focus on identifying and implementing opportunities for improvement that optimise customer service and increase customer satisfaction. The team works closely with the Tech & Product department to develop innovative solutions and continuously improve our customer service.
The Customer Experience, Quality & Training team ensures that our customers have the best possible experience with our customer service. They evaluate customer satisfaction, review the quality of our external service providers and train our partners.