Our customers‘ orders are processed and shipped in an area of approximately 46,000 square metres spread over 3 locations. Our logistics teams in Bönen, Lutterberg and Cheb are responsible for this, while currently working with two different warehouse management systems. The goal of their work: To keep the order processing time as short as possible and deliver the goods to the customer in a maximum of 2 days (packages) or 5 days (forwarding deliveries). Currently, the teams work with the shipping partners DHL, DHL-2-Man-Handling, DPD and IDS. In addition, all returns are processed in the returns centre.
The warehouse in Bönen handles imported goods as well as packaged goods for Germany and is also our returns centre for direct sales.
In the Lutterberg warehouse, the employees focus on freight forwarding and cross-docking for the German market.
The warehouse in Cheb in the Czech Republic mainly deals with the processing of packaged goods and will be responsible for handling international orders in the future.
What is everyday working life like at the Lutterberg warehouse location, for example? We asked Warehouse Manager, Mario:
MARIO – WAREHOUSE MANAGER, LUTTERBERG
What are the tasks of your team?
Our tasks include, among other things, employee planning and notification, goods receipt including fine control, storage, picking of the ordered articles, their packaging, loading and dispatch. All this happens in line with our own very high standards. Our biggest daily challenge? To deliver the goods in perfect condition to our customers as quickly as possible.
What do you enjoy most about your job?
What I particularly appreciate about working at Kaufland e-commerce is the independent and varied way of working. In many areas, such as unloading or loading, excellent teamwork is required, which we demonstrate time and time again. The working atmosphere is pleasant, everyone knows each other on a first-name basis and on equal terms – there are no wide hierarchies.
How do you maintain the team spirit?
In our common room, we put our skills and team spirit to the test at the football table. We also like to barbecue together, order pizzas or go out to eat together. Summer parties and Christmas celebrations will finally be possible again soon, and the plans for those are already coming together.
FAQ
When you start your new job at one of the warehouse locations, standardised familiarisation programmes, so-called SOPs, and the onboarding plan await you. This ensures that you get to know each of the areas so that you can then work as flexibly as possible with us. You also get a personally appointed trainer who will support you with onboarding and answer any questions you may have. We’ve also made videos of many processes, so you can watch them again if you get stuck.
Every morning there is a communal meeting where the teams are divided into specific areas and priorities are clarified.
There is a Warehouse Manager, a Deputy Warehouse Manager, two team leads, the warehouse team and administrative staff for the inbound and outbound areas.
You do not need a driving licence to work in the warehouse itself, but it would be an advantage as the halls in the warehouse sites are difficult to reach without a car.
Yes, our warehouses are operational from Monday to Saturday.
Every newbie is initially trained in all areas. Depending on your strengths and interests, you can be deployed as flexibly as possible so that your work always remains varied, and you become a real all-rounder.
Are you a strategist rather than a packer? Then take a look at our Fulfillment department which is responsible for coordinating and improving warehouse processes – both in Germany and internationally.